Privacy Policy

1. Introduction

Penny ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bike rental management platform.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name and contact information (email, phone number)
• Payment information (processed securely through Stripe)
• Reservation details and rental history
• Waiver signatures and related documentation

Automatically Collected Information

• Device and browser information
• IP address and general location
• Usage data and interaction with our platform

3. How We Use Your Information

We use your information to:

• Process and manage your bike rental reservations
• Send booking confirmations and rental reminders
• Process payments and refunds
• Communicate important updates about your rentals
• Improve our platform and services
• Comply with legal obligations
• Send promotional communications (only with your consent)

4. Information Sharing

We share your information with:

• Rental Shops: To fulfill your reservations and provide rental services
• Payment Processors: Stripe for secure payment processing
• Communication Services: Email and SMS providers for notifications
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. SMS Communications

If you opt in to SMS notifications, we will send you text messages about your rentals (pickup reminders, booking confirmations, etc.). Message and data rates may apply. You can opt out at any time by contacting the rental shop or replying STOP to any message. SMS consent is not required to make a reservation.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records may be retained for a longer period as required by law or for business purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for SMS notifications

To exercise these rights, please contact us at privacy@penny.bike.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: